Frequently Asked Questions
Why should I register for a FREE account on BestOfferFurniture.com?
With your FREE account on BestOfferFurniture.com you will receive access to special discounts and sales events. You will also have the opportunity to make offers on merchandise if you believe that the price is not to your liking.
Can I receive access to the discounts and sales events without a FREE account?
Yes! Just sign up for our mailing list. However, you will not be able to make any offers on the merchandise.
Making an Offer on Merchandise
How do I make an Offer on an item?
If the option is available to make an Offer on an item, Click on the “Make Your Best Offer” button. You will then be directed to the Login page, if you have not already logged in. Once your login is complete, you will be taken to the Offer Page. Here you will enter the promo code of the merchandise, how many you would like to buy, and your offer. You will receive a response within 24 hours.
What if my Offer is accepted?
If your Offer is accepted, you will receive a discount code made specially for you to use at checkout which will be good for 72 hours. After 72 hours, the code will be invalid.
Returns and Cancellations of Orders
What is your Cancellation and Return Policy?
BestOfferFurniture.com does not sell the product based on the fact that it fits into your home or property. Please take all proper measurements to make sure that the product is right for you.
If your order is cancelled before shipment of your merchandise, there will be no charge for your cancellation. If merchandise has been shipped, you will be responsible for ALL shipping charges and a 10 Percent cancellation fee. That amount will be deducted from your refund amount. All cancellations must be notified in advance of delivery to the destination.
Returns will be based on a case by case basis. Generally, there are no returns but BestOfferFurniture.com may allow a return with a 25 percent restocking fee plus payment of ALL shipping fees. All returns must be in their original packaging. The refund will be given once the product is received.
Any orders that received Free merchandise or Free Shipping on an order that has been returned, the free items are included in the price of the merchandise and you will be responsible for payment of All shipping costs and Free Items.
Damaged Merchandise
What happens if my merchandise is Damaged on Delivery?
Please inspect your merchandise thoroughly upon delivery. Any damage or defect must be noted on your signed delivery slip and you must contact us within 3 days of delivery. Depending on the severity of the damage, we will have the item repaired by a professional repair service at no charge to you; or, if the damage or defect cannot be repaired, we will arrange for replacement of the damaged piece.
If you wish to return any item for any reason other than delivery damage or defect, you must contact us within 14 days. Item(s) must be in new condition, you must use our carrier and you will be responsible for the cost of the return delivery. Contact us to obtain the cost and procedures.
What is the warranty policy on your product?
The warranty of all the product comes directly from the manufacturers warranty. Contact us as soon as possible if you believe that you have a warranty covered incident. If an extended warranty is purchased, you will contact them directly. BestOfferFurniture is not responsible for any shipping charges due to manufacture warranty issues.